Return & Refund Policy

At OFF, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within the specified time frames:

1. Return Period:

• Within Dhaka City: You can return products within 1-5 days of receiving your order.
• Outside Dhaka City: Products can be returned within 2-7 days from the date of delivery.

2. Eligibility for Return:

• The product must be in its original condition, unused, and in the original packaging.
• Ensure all tags, manuals, and accessories are included.

3. Initiating the Return:

• Contact our customer support team to initiate the return process.
• Provide order details and reason for return.

4. Return Shipping:

• Return shipping costs within Dhaka City are covered by us.
• Outside Dhaka City, customers are responsible for return shipping costs.

5. Refund Process:

• Once we receive the returned product and confirm its eligibility, we will initiate the refund.
• Refunds will be processed within the same time period as the return policy (1-5 days within Dhaka City, 2-7 days outside Dhaka City).

6. Refund Method:

• Refunds will be issued using the same payment method used for the original purchase.

7. Exceptions:

• Certain products may have specific return conditions. Check the product description for details.
• Customized or personalized items may not be eligible for return unless defective.

8. Damaged or Defective Products:

• If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or issue a full refund.

9. Contact Us:

• If you have any questions or need assistance with the return process, reach out to our customer support team. contact us.
• Shop confidently with OFF, knowing that we stand behind the quality of our products and are committed to ensuring your satisfaction.